Owning a FrameWorks Group Home ensures you a timely response to your warranty requests. Review the following Warranty Guidelines before submitting your service request.

Warranty Guidelines:

Scheduled Post-Closing Warranty Visits:
As part of our commitment to service your home throughout the warranty period, we have instituted prescheduled post-closing warranty visits (example: 30 day, 3 and 11 month visits). The goal of these visits is to ensure all of your warranty needs are appropriately addressed while at the same time providing you with the comfort that a FrameWorks Group representative will be there for you both before and after closing.

Your authorized FrameWorks Group representative will explain to you our process of scheduling and compelling post-closing warranty visits. In addition, share with you the many benefits associated with this type of service program. It is our goal to address all of your warranty items at this time. As with regularly warranty service, you or your authorized representative must be present to provide access to the home for service items to be completed.

Regular Service:
In addition to the prescheduled post-closing warranty visits, regular warranty service is also available during working hours Monday-Friday. Regular warranty service should only be scheduled for service items that need to be addressed prior to scheduled post-closing warranty visits. You or your authorized representative must be present to provide access to the home for service items to be completed. You will be contacted to arrange an appointment date and time. Please review the performance standards in the FrameWorks Protection Plan to determine if you have a valid warranty claim.

Emergency Service:
Emergency warranty service is available after hours, on weekends and holidays by contacting the emergency service number provided by your FrameWorks Group representative. Some examples of emergencies include gas leaks, no heat in extreme cold, no cooling in extreme heat, severe electrical problems, or severe plumbing leaks that cannot be isolated.

Thank you for choosing a FrameWorks Group home. Our goal is to ensure that you're entirely comfortable with--and comfortable in-your new home. We know you'll fill your new home with many cherished memories. That's why we're committed to delivering you an experience of a lifetime. Every new home we deliver is important to us. Our commitment to each homeowner's satisfaction continues to be a foundation on which we build. That's why we developed this special section. It is designed to provide you with access to important information on the care, maintenance and service of your home.

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